Warranty and Returns

100% Satisfaction: If for any reason you are not satisfied with any purchase you make from Ink Star, eg: a wrongly ordered cartridge, simply return your purchase within 14 days for a refund (subject to a 15% restocking fee). Note: The item(s) must be in resaleable condition including unopened packaging. Simply fill out the following form and click the send button to request a return.

Goods Damaged in Transit or Faulty Cartridges: We only sell genuine original manufacturers product and as a result faulty cartridges are rare.

However, if you receive a damaged or faulty cartridge, simply fill out the following form, print it using your browsers print button and send it with the goods. Then, upon verification from the manufacturers technician, we will refund the item purchase price or send you a “no charge” replacement, freight free.

Note :

  • All items returned suspected faulty are forwarded to the manufacturer who requires cartridges to be accompanied by a print sample. In the case of laser cartridges, a cartridge status report including copy count will speed up the process.
  • Ink cartridges are subject to a minimum weight test.
  • Often cartridges are found to have blocked nozzles and can be easily unblocked. This does not constitute a faulty cartridge. Contact Ink Star Support if you would like information on simple methods for cleaning blocked nozzles.

Payment

All payments are by credit card at time of order and are handled through our secure WestPac payment processing facility and SecurePay.

SecurePay has been providing secure online payments for many years to hundreds of merchants across Australia.
This site has been enabled for secure payments using SecurePay's highest standards of security, coupled with easy integration.
All pages served by SecurePay are secured by their own 128-bit SSL certificate supplied by GeoTrust.
Your details are passed directly to InkStar's bank without ever being stored on either our system or SecurePay's. SecurePay at no time handles your money because the transaction is between you and InkStar's bank.

SecurePay securely facilitates the transaction, protecting both you and your online experience.

If you wish to know more about SecurePay Payment Solutions, Please click here.

All transactions on this web site are in Australian Dollar Currency.

Delivery

Delivery Information - !! Free Freight Within Australia For Orders Over $99 !!

Please ensure you nominate an address where someone is available to accept and sign for the goods.

Orders received before 3pm weekdays are usually despatched same day, which means you can expect delivery the next day to most areas of Oz (even same day in some Capital Cities, if you order in the morning) and within 2 days to remote areas.

In the unusual event we are temporarily out of stock of part of your order and it will be held up by more than 1 day, we will contact you for instructions.

All orders over $99 are FREIGHT FREE throughout Australia.

For orders under $99, a flat delivery rate of only $7.95 is applied.

Orders outside Australia attract a $65 freight charge.